Commitment To Service
Our salon is dedicated to service and value. All of our licensed specialists sincerely enjoy what we do and it is reflected in the loyalty of our clients. We promise individual attention and great value for all of our customers.
Cancellation Policy
Your appointment time is reserved exclusively for you. A 24 hour notice is required for cancellation. A 50% deposit of scheduled services is required to reserve spa treatments. If less than 24 hour notice is given to reschedule or cancel, the deposit will be forfeit. A “No show” will be charged for the full value of the total scheduled services. Gift certificates can be used to hold your spa reservation.
Appointments
Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty.If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled. Cancellations of all spa services require a 24-hour notice. Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated. Suggestions are always welcome.
Gift Certificates
Tired of spending endless hours in search of the perfect gift for the person that has it all? Search no more! The Retreat Salon & Spa Gift Certificates are available for all of your gift giving needs.
For more information on our Spa Packages or to order Gift Certificates by phone call 804-861-8104. You can also purchase Gift Certificates on line. Visa, Mastercard and Discover accepted.
Gift Certificate Policy
Gift Certificate purchases are non-refundable, and are redeemable only within one year from the date of purchase. All Salon and Spa service prices are subject to change without notice.